FAQ & SHIPPING DETAILS

SHIPPING DETAILS
PRODUCTION TIME +
How long does production take? +
Standard production time is 7–10 business days. Complex designs may take up to 15 days.
SHIPPING & DELIVERY +
Where are orders shipped from? +
Orders are shipped from Europe.
How long is delivery? +
Europe: 3–7 business days.
International: 5–21 business days.
Do you offer express shipping? +
Yes — 1–3 business days depending on location.
COSTS & TRACKING +
How much is shipping? +
Calculated at checkout based on location and order size.
Will I get tracking? +
Yes — tracking link is sent via email after shipping.
CUSTOMS & ISSUES +
Do I need to pay customs? +
EU: no customs fees.
USA: import duties or taxes may apply.
Other countries may require import taxes.
What if there is a delay? +
Delays may occur due to customs or carriers.
FAQ
ORDERS +
How do I place an order? +
Choose your product, select size, color and personalization, then proceed to checkout.
Do I need an account? +
No — you can order without creating an account.
Can I personalize my product? +
Yes — customization is available on the product page.
Can I change my order? +
Yes — before production starts. Contact: contact@bananko.pl
PRODUCT & QUALITY +
Is the quality good? +
We use high-quality fabrics and precise embroidery.
Will embroidery last? +
Yes — it is durable and long-lasting.
How should I wash it? +
Wash at 30°C, avoid tumble drying and ironing over embroidery.